Measuring the satisfaction of service users is a useful tool in the strategic approach to continuous improvement in the operation of all organizational units of FVA, in the direction of meeting the requirements of service users.

According to the requirements of the ISO 9001:2015 standard, FVA measures the satisfaction of service users as part of the performance evaluations of the Quality Management System, in order to determine whether the organization has met the requirements of service users. The activity is carried out by filling in a Questionnaire for users of FVA services. The obtained data are collected every month during the whole year, are evaluated and based on that at the end of the year a detailed Analysis is made to measure the satisfaction of the service users.

Based on the measurement of the satisfaction of the users of the services, further decisions for continuous improvement are made in the FVA, which are integrated into the strategic goals and annual work plans of the FVA.

Questionnaire for FVA service users [link]

• 2023 January-December, 2023 - Service User Satisfaction Analysis [link]
• 2022 January-December, 2022 - Service User Satisfaction Analysis [link]
• 2021 January-December, 2021 - Service User Satisfaction Analysis [link]
• 2020 January-December, 2020 - Service User Satisfaction Analysis [link]
• 2019 January-December, 2019 - Service User Satisfaction Analysis [link]
• 2018 January-December, 2018 - Service User Satisfaction Analysis [link]
• 2017 January-December, 2017 - Service User Satisfaction Analysis [link]
• 2016 January-December, 2016 - Service User Satisfaction Analysis [link]
• 2015 January-October, 2015 - Service User Satisfaction Analysis [link]
• 2014 September-November - Service User Satisfaction Analysis [link]
• 2014 July-Augustт - Service User Satisfaction Analysis [link]